Accessibility at RBC Dominion Securities

RBC Dominion Securities⁽¹⁾ complies with the requirements under the Accessibility for Ontarians with Disabilities Act (Integrated Accessibility Standards).

Statement of commitment

RBC Dominion Securities is committed to:

• Providing clients with disabilities the same opportunity to access our products and services as clients without disabilities — wherever they reside in Canada.
• Enabling clients with disabilities to benefit from the same services, in the same place, and in an equitable way as other clients.
• Providing a professional environment that promotes barrier-free access for all clients as required by applicable legislation.
• Providing employees and job applicants with reasonable accommodation.
• Providing information in ways that are accessible to persons with disabilities.
• Meeting these commitments in a timely manner.

Training

RBC Dominion Securities provides training to employees and contract workers on the requirements of the Accessibility for Ontarians with Disabilities Act (Integrated Accessibility Standards) and on the requirements of the Ontario Human Rights Code as it relates to persons with disabilities. Training will be provided in a way that best suits the duties of employees and contract workers.

RBC Dominion Securities takes the following steps to ensure employees are provided with the training noted above:

• A training course is provided to all employees and contract workers covered under this legislation.
• We keep a record of the training provided under this section.

Information and communications

RBC Dominion Securities is committed to meeting the communication needs of persons with disabilities. We will consult with persons with disabilities to determine their information and communication needs.

Accessible emergency information

RBC Dominion Securities is committed to providing publicly available emergency information in an accessible way upon request. We will also provide employees with disabilities with individualized emergency response information when requested.

Feedback

RBC Dominion Securities will ensure existing processes for receiving and responding to feedback are accessible to persons with disabilities. If you wish to provide feedback, please do so using the contact information below.

Accessible formats and communication support

RBC Dominion Securities takes the following steps to provide or arrange for the provision of accessible formats and communication support, upon request, for persons with disabilities:

• We provide such accessible formats and communication in a timely manner that takes into account the person’s accessibility needs due to disability.
• We provide such accessible formats and communication at a cost that is no more than the regular cost charged to other persons.
• We consult with the person making the request to determine the suitability of an accessible format or communication support.

Accessible websites and web content

RBC Dominion Securities has taken steps to make all required new internet websites and web content conform with WCAG 2.0, Level AA, except where meeting such requirements are not practicable, to meet accessibility requirements under the Accessibility for Ontarians with Disabilities Act (Integrated Accessibility Standards):

• All required new internet web sites and web content created, or existing internet web sites going through a significant refresh, were made to conform with WCAG 2.0 Level A standards.
• All required internet web sites and web content on those sites conform with WCAG 2.0 Level AA standards.
• We post resources on our Intranet for employees and contract workers to use in order to meet this requirement.
• We ensure that all employees and contract workers involved in the development or testing of our internet web sites and web content are aware of and have access to developer or testing guidelines (as applicable) and best practices for meeting this requirement.

Employment

RBC Dominion Securities is committed to fair and accessible employment practices and takes the following steps to conform with accessible employment standard requirements:

• We notify the public and employees that, when requested, we accommodate persons with disabilities during the recruitment, selection, and hiring processes and when people are hired. This includes notification through our public recruitment web sites.
• We established and put in place a process for developing individual accommodation plans and return-to-work policies for employees that have been absent due to a disability.
• We ensure the accessibility needs of employees with disabilities are taken into account in using performance management, career development and redeployment processes.

These requirements are incorporated into HR policies as applicable, and are communicated and made available to all employees and people managers. If other barriers are identified, RBC Dominion Securities will take additional steps as needed to address them.

For more information on our accessibility plan, please contact us at DS National Office.

For more information on RBC’s approach to Accessibility, please click here: Accessibility at RBC

¹ RBC Dominion Securities refers to the RBC Wealth Management and RBC Capital Markets business segments operated by RBC Dominion Securities Inc., and for the purposes of this plan, also includes subsidiary entities as applicable.